Thank you for shopping with Willow Stone Decor! We’re dedicated to getting your order to you quickly, safely, and with care. Please review our shipping information below to understand how we process, package, and deliver your items.
1. Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays).
Once your order has been shipped, you’ll receive a confirmation email with your tracking number so you can follow your package’s journey.
During periods of high demand (such as holidays or promotions), processing times may take an additional 1–2 business days.
2. Shipping Times
We currently ship orders across Canada.
Estimated delivery times:
- Local (within BC): 2–4 business days
- Other Provinces: 4–9 business days
- Remote Areas or Territories: 7–12 business days
Please note: delivery times are estimates provided by carriers and may vary due to weather, postal delays, or other factors beyond our control.
3. Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and order weight.
Occasionally, we offer free shipping promotions — keep an eye on our homepage or sign up for our newsletter to stay updated!
4. Local Pickup or Delivery
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We currently offer local pickup in [Your City, BC]. Select “Local Pickup” at checkout and we’ll email you when your order is ready.
5. Shipping Restrictions
- We currently ship within Canada only.
- We do not ship to P.O. Boxes, APO/FPO addresses, or internationally at this time.
- Live plants and fragile items may have limited shipping availability during extreme weather conditions.
6. Damaged or Lost Packages
If your order arrives damaged, please contact us within 48 hours of delivery at support@willowstonedecor.com with photos of:
- The damaged product
- The packaging it arrived in
- Your order number
We’ll assess the issue and arrange for a replacement, credit, or refund as appropriate.
If your package is delayed or lost in transit, please reach out — we’ll help coordinate with the carrier to resolve the issue as quickly as possible.
7. Address Accuracy
Please double-check your shipping details before completing checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error after placing your order, email us immediately — if your order hasn’t shipped yet, we’ll do our best to correct it.
8. Contact Us
For questions about shipping, tracking, or delivery, contact our support team:
📧 Email: support@willowstonedecor.com
🌐 Website: https://www.willowstonedecor.com
Willow Stone Decor
Rooted in nature. Designed for home. 🌿